Returns & Exchange Policy

At The Tin Shed, we want you to love your purchase. Please choose carefully, as we do not offer refunds for change of mind or incorrect sizing. Exchanges may be made in accordance with the terms below.

Exchanges

If you wish to exchange an item, it must be:

• Returned within 14 days of purchase.
• In original condition, unworn, unwashed, and with all original tags and packaging intact.
• Accompanied by proof of purchase (receipt or order confirmation).

Exchanges are subject to stock availability. If the requested size or colour is not available, a store credit will be issued to the same value of the original purchase.

Faulty or Damaged Items

If you believe your item is faulty or damaged, please contact us within 7 days of receiving it. Faulty items will be assessed, and if confirmed, we will arrange an exchange or store credit.

How to Request an Exchange

To arrange an exchange, please email info@thetinshed-portdouglas.com.au with:

• Your name and order number

• The item(s) you wish to exchange

• The reason for the exchange

We’ll reply with instructions on how to return your item. Customers are responsible for return postage costs unless the product is deemed faulty.

Please Note

• Refunds are not available under any circumstances other than as required by Australian Consumer Law.

• Gift cards and sale items are non-exchangeable, non-refundable, and can not be used to purchase merchandise.